Voices from the Field
“Finally a ledger my co-signer could follow”
I share a 2-of-3 multisig with my brother in Busan. For two years we each kept separate notes. After the ledger review, we have one indexed document we both initial after every transfer. The session ran 30 minutes over because we discovered a 2023 entry I had attributed to the wrong vault—but that correction alone justified the fee.
— Jae-won Lim, multisig holder, Seoul
“Thorough, though the paperwork prep was demanding”
The team asked me to bring three years of exchange emails and my fireproof-box notebooks. Compiling everything took a full day before the appointment. Once we sat down, the reconciliation itself was efficient. I would have appreciated a shorter pre-session checklist, but I understand why they need complete records.
— Elena Vasquez, solo cold storage, remote session from Singapore
“Saturday morning slot saved my quarter”
I travel weekdays and could not visit during office hours. They opened a Saturday slot in Seocho and walked through 22 transfers in under two hours. The printed ledger now lives beside my seed backup documentation.
— Kenji Mori, hardware wallet holder, Tokyo
Case Note: Family Vault Reorganization
Client: Three-generation family holding assets across four cold wallets and one safety-deposit arrangement.
Challenge: After a vault reorganization in 2024, transfer memos referenced old vault labels that no longer matched physical storage.
Approach: Two-session engagement—first a documentation session to establish new vault labels and authorization procedures, then a ledger review mapping 67 historical transfers to the updated structure.
Outcome: A 48-page reconciled ledger with cross-reference tables, plus quarterly reconciliation scheduled for the next fiscal year.
Duration: 4.5 hours total across two visits.