Overview
Toolkit Elm Hub provides professional recordkeeping and reconciliation sessions. This policy explains when refunds apply, how cancellations work, and what to expect during processing.
Deposit Refunds
A 30% deposit is required to confirm session bookings.
Full deposit refund is available when you cancel at least 48 hours before the scheduled session time.
Partial or no deposit refund applies when:
- Cancellation occurs with fewer than 48 hours notice
- You do not attend a confirmed session (no-show)
- You arrive without the documents listed on your pre-session checklist, making the session impossible to conduct
Session Fees
Full refund of the remaining balance (after deposit) is issued if we cancel the session or cannot deliver the agreed scope due to our error.
Partial refund may apply when:
- A session ends early by mutual agreement because your records are simpler than estimated
- Remote technical issues on our end prevent completion (we will offer rescheduling first)
No refund for the session portion when:
- You decline to proceed after we have begun review of your documents
- The reconciled ledger is delivered as scoped
- Discrepancies in your records require substantially more time than estimated and you choose not to extend the session (extension fees apply separately)
Quarterly Reconciliation Retainers
Quarterly reconciliation billed in advance receives a full credit toward the next quarter when cancelled with at least 7 days notice before the scheduled date.
Cancellations with fewer than 7 days notice forfeit that quarter’s fee.
Non-Refundable Items
- Completed and delivered ledger documents
- Materials purchased specifically for your engagement (bound ledgers, archival supplies ordered on your behalf)
- Travel fees for on-site visits that have already occurred
Refund Process
- Email contact@toolkitelmhub.click with your name, session date, and reason for the refund request.
- We acknowledge within 2 business days.
- Approved refunds are processed within 10 business days to the original payment method.
Rescheduling
One free reschedule is permitted per booking when requested at least 48 hours in advance. Additional reschedules may incur a ₩30,000 administrative fee.
Disputes
If you disagree with a refund decision, contact us at contact@toolkitelmhub.click. We aim to resolve disputes amicably within 15 business days. Unresolved disputes are subject to the jurisdiction of Seoul courts per our Terms of Service.
Exceptions
Extraordinary circumstances (medical emergency, natural disaster) are evaluated case by case. Documentation may be requested.
Effective date: 1 January 2026
Contact for refund requests: contact@toolkitelmhub.click